Get advice and support about the rising costs of doing business on the Find Business Support website. Find HIE support here.

Close
Menu
Search
MyHIE

Get a personalised experience with a MyHIE account

Make your life easier with a MyHIE account. It’ll save you time, help you find and organise content based on your needs and interests.

Cta Man
Create a MyHIE account Log in to MyHIE

Find out more about MyHIE

Loch Ness Hub Outdoor

Loch Ness Hub

Tourism development with community benefit at its heart

TIC Sign And Building Drumnadrochit Play Video

Loch Ness Hub - sustainable tourism video

Community-driven plans to maximise local opportunities

When the Tourist Information Centre closed in Drumnadrochit, the community saw an opportunity to revitalise the building, and develop new expanded services which could benefit both local residents and visitors.

The project to develop the Loch Ness Hub has brought together the community, business and the public sector. Its innovative model demonstrates many of the benefits of community-led development:

  • Ideas, business planning and delivery have come from and meet the needs of the community.
  • The focus is on making services sustainable, and delivering community and environmental benefits locally.
  • Development as a Community Benefit Society gives people more say - there's local buy-in with £110,000 raised through shares.
  • Completion of a community asset transfer has brought the building into community ownership.
  • Support for local jobs, directly and indirectly.
  • It's an important resource in the area's local recovery as COVID restrictions lift.
  • Profits will be re-invested in the community.

Find out more about the Loch Ness Hub, and about the community's journey developing it.

The best experiences come from the connections we make to people and places. The Hub will open up the bigger story of our area, helping tourists and locals discover and enjoy our history, heritage, landscape, local products and services.
Russell Fraser, manager, Loch Ness Hub
Loch Ness Hub Community Benefit

Delivering results for the community

In December 2023, GURCA received their first payment through Loch Ness Hub. The community interest company is delighted to have met its goals of paying interest payments to its community shareholders, and an initial payment from surplus profits back to the community, following just three seasons trading.

GURCA Chair, Susan Griffin (Pictured front right) said: “Loch Ness Hub and Travel is a project that the whole community deserves credit for. They invested out of their own pockets and it is fantastic to be in a position to now see a return for the community in such a short time frame.

Loch Ness Hub has been the catalyst that has culminated in our community bringing other assets into community ownership. It gives me great pride to accept this first payment on behalf of the community and is a fabulous first step towards our community wealth building ambitions.”

What does the Loch Ness Hub offer?


Picture courtesy of Highland Celtic Art

The Hub in Drumnadrochit is a one stop shop for information, tours and tickets for all things Glen Urquhart and Loch Ness. It provides a shuttlebus and door to door bag transfer for walkers/cyclists enjoying the routes of The Great Glen Way, Loch Ness 360 and The Affric Kintail Way. 

The Community Transport Hub promotes health walks and greener modes of transport, including an e-bike hire service. The Hub sells local crafts and gifts, and is collaborating with other local enterprises and organisations.

Loch Ness Hub website

How did the community deliver the project?

Partnership

The project has been developed with the support of two experienced local organisations - development trust Glen Urquhart Rural Community Association (GURCA) and Soirbheas, a local development charity.

Sustainable business plan

To re-open the building, deliver tourism services, and generate the community benefits, the hub developed a multi-faceted business plan to generate the revenue funding needed to support jobs and running costs. 

Part of the business plan was the purchase and running of an existing baggage transfer business, Loch Ness Travel. Loch Ness Travel provides bag transfers and a shuttle service for people exploring the Loch's treks and trails.

The building has undergone a complete refurbishment, renovation of toilets, the introduction of a motorhome service point, and there's a digital booking system to deliver services.

In addition, Loch Ness Hub is developing a range of 'green' initiatives and services with Soirbheas to incorporate a community transport hub. 

Business Model

Loch Ness Hub has been set up as a Community Benefit Company. Regulated by the Financial Conduct Authority, this provides protection for the members and management committee, allows the Hub to deliver business services and employ staff, while committing to its ethos of assets being used for benefit of the community.

Identifying the best model for your community project is important. Advice is available from organisations including HIE, and the Community Ownership Supports Service.

Funding

GURCA was awarded £88,225 from the Scottish Land Fund for the purchase the local tourist information office.

With the help of Community Shares Scotland, Loch Ness Hub set up and raised £110,000 with a community share offer. All those who buy shares automatically become voting members of the Society. 

SSE has supported the project through its Highland Sustainable Development Fund.

Local Energy Scotland has provided funding for green energy installation, including the Air Source Heat pump and solar energy, through the CARES funding.

HIE has supported various aspects of the project, including building upgrade work and the e-bike project, with a Community-Led Tourism Infrastructure capital investment. Across the region this HIE fund has distributed £1.5m to community groups to help them to build back from the impacts of COVID.

Read more +
Bikes And Loch Ness Hub
As a newly incepted company, on the back of a very successful community shareholders buy in, our aim is to generate profits that will be put back into the community.
Patricia Fearn, chair, Loch Ness Hub

The journey

What's been happening at the Loch Ness Hub?

TIC Sign And Building Drumnadrochit

Try before you buy

In 2019, GURCA made a successful bid for a Community Asset Transfer of the former Tourist Information Centre in Drumnadrochit.

The building had been owned by Highland Council and had been dormant since it was vacated by VisitScotland in 2018.

The community re-opened the Tourism Information Centre and trialled a service in 2019. In addition many local groups supported the centre by volunteering and with exhibitions and sales of produce and crafts.

GURCA now owns and is leasing the building to the Loch Ness Hub.

Link to The Highland Council - Community Asset Transfer
LNH Asset Transfer 2 (RF) (1)

Key hand over

February 2021

Loch Ness Hub manager Russell officially receives the keys from Lynn Woolley, Area Supervisor for The Highland Council.

Hub building keys handover
LNH Contractor (RF)

Community wealth building

One of the benefits of community asset ownership, is that it places control and benefits into the hands of local people.

This can return social and economic community benefits - including local employment and supporting local supply chains.

LNH Skip (RF) Web Use

Renovation works underway

A range of local contractors are currently upgrading the building, in preparation for re-opening when COVID restrictions allow.

Works include refurbishment of the public toilets, providing a motorhome facility, introducing electronic technology and signage, installing an air-source heat pump system, new windows, solar electricity panels, and upgrading the insulation.

Keep an eye on the Hub's social media for latest developments.

Loch Ness Hub facebook
Solar Panels Loch Ness Hub

Green credentials

Heating community buildings is an important aspect in meeting Scotland's netzero ambitions.

Loch Ness Hub has had support through Local Energy Scotland with CARES funding for its solar energy and Air Source Heat pump.

Local Energy Scotland
Loch Ness Travel George And Julie

Loch Ness Travel handover

George Simpson hands over the reins of Loch Ness Travel to Julie Dell, vice chair of Loch Ness Hub.

"Having founded Loch Ness Travel on 1st August 1991, some 30 years ago now, it gives me great satisfaction to transfer my business into the safe and capable hands of Loch Ness Hub," he said.

Drumnadrochit Toby Stainton

Community transport hub

Following Soirbheas' Transport Feasibility Study for Glen Urquhart and Strathglass, the partnership has ambitious plans to decarbonise, by helping locals and visitors reduce their reliance on cars, and consider community transport and active travel.

Loch Ness Hub could be the perfect fit for the planned community transport hub, providing information and co-ordinating transport options. 

The first new project is already underway, with a community eBike project. eBikes will be available for 3-4 week free loans, and there's a programme of road safety training and bike maintenance. The project will run for 12-18 months, and then the eBikes will be available for hire to visitors and locals.  

Photo courtesy of Toby Stainton

Communities Leading In Tourism Graphic

Communities Leading in Tourism

The manager at Loch Ness Hub, Russell Fraser, was one of the participants of a ground-breaking Scotland wide community tourism pilot programme.

During the past year, three cohorts of 15 people have taken part in the Communities Leading in Tourism development programme, delivered by HIE and South of Scotland Enterprise. It provides specialist tourism knowledge and insights, and supports those involved in community-led development to influence, plan and manage sustainable tourism - particularly in response to the impacts of COVID-19.

Russell, who's also chairman of the Glenurquhart Highland Gathering and Games, says the programme is proving hugely useful in his role with the Loch Ness Hub. He commented:

"The programme provided detailed expert insight into many aspects of international and domestic tourism: policy, politics and practicalities. Improving our 'slow' tourism offering here is very relevant - providing cultural and authentic experiences, while taking the impact on the environment and society into account. 

Good communication is vital for community organisations, ensuring local people know about and can help shape plans."

One of the aims of the programme is to build a legacy network where participants can continue to help each other.

Partnership working

A wide range of partners have been involved in supporting and advising the Loch Ness Hub project. Click to visit their websites.

Gurca
Soirbheas (1)
SSE
CSS
LES Logo
THC
More info on HIE support for community development

Related case studies

Find out who else we work with and the impact our support has made.

Newsletter

Sign up for all the latest news, information on investments and development opportunities from across our region.